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Mandatum Life offers its customers comprehensive services for preparing and prospering, including unit-linked insurance and the related wealth management, investment services, personal insurance, pension and reward solutions for companies, as well as related consultation services.
The focal point of Mandatum Life’s new sales business is unit-linked insurance, such as group pension insurance and capital redemption contracts, personnel funds and insurance covering personal risks. For these, Mandatum Life has its own sales channels in Finland: sales groups specialised in corporate sales, wealth managers focused on wealth management customers and customer services that focus on managing the existing clientele and on additional services. Mandatum Life mainly operates in Finland, the other Nordic countries and the Baltic countries.
Continuous development of the customer service experience is one of the company’s focal points, and an increasing number of Mandatum Life’s private customers and the personnel of companies also receive service through digital channels. Mandatum Life actively develops its digital services, thanks to which the company can offer its existing and new customers even more diversified and efficient services.
Mandatum Life provides private investors, institutions and companies with a wide range of wealth management and investment services. More than 80 investment professionals take care of managing and growing the wealth of Mandatum Life’s customers.
Mandatum Life began offering customers its own wealth management services related to unit-linked contracts in 2008. The company makes its investment expertise and its position as a major investor available to its customers. This co-investing strategy approach means that we give our customers access to investments that are part of Mandatum Life’s and our partners’ successful balance-sheet investments. These investments are often alternative investments falling outside the traditional asset classes. Co-investing is concretely present both as direct investments and as part of Mandatum Life’s customer mandates, allocation and pension products. Co-investing is available to institutional investors, wealth management customers and other customers in unit-linked services, e.g. pension insurance.
Corporate clients are at the heart of Mandatum Life’s customer strategy, and the company’s goal is to strengthen its position as Finland’s largest life and supplementary pension insurer in the corporate segment.
Mandatum Life offers companies a broad range of services related to personnel rewards and incentives, such as supplementary pensions and personnel funds, as well as the related consultation and risk insurance. For entrepreneurs, Mandatum Life offers comprehensive services in preparing and prospering both personally and through their companies.
In Mandatum Life’s view, personnel’s work ability and motivation have a major impact on the company’s bottom line. Employee rewards and compensation are an integral means of concretizing common goals and following up on them. Mandatum Life also expects that the need for Finns to secure their income during retirement will increase further in the coming years.
Employees who are insured through companies and are covered by the reward and incentive models create an excellent target group for Mandatum Life’s other services.
In terms of Mandatum Life’s with-profit insurance portfolio, the company’s strategy is to maintain a sufficiently strong solvency position, which makes it possible to seek a higher long-term investment return than that offered by low-risk fixed income instruments. The goal is to actively accelerate the downward trend of the with-profit portfolio. The declining insurance portfolio and the Solvency II transitional provisions will enable the company to carry out effective capital management also in the future.
Mandatum Life’s result consists of three components: the investment result, the risk result and the expense result. In the expense and risk results, Mandatum Life seeks growth through both higher operational efficiency and volume growth. The company’s financial target is to achieve a return on equity (RoE) of at least 17.5 per cent.
Good corporate governance is the foundation for responsibility. In addition to laws and regulations, the work of every Mandatum Life employee is steered by Sampo Group’s Code of Conduct. Mandatum Life’s responsibility is based on the cornerstones of the company’s operations: increasing and securing the financial welfare of customers and safeguarding against risks. The company’s main corporate responsibility themes are responsible investment, promoting responsible personnel practices in working life and implementing them in Mandatum Life’s own work community. Mandatum Life has always believed that a positive employee experience leads to a good customer experience.