Although the branch offices are closed, the currency service points at the Helsinki-Vantaa Airport and Helsinki Länsiterminaali (western terminal) are open also at the turn of the year. The service point at the airport is open daily from 6 a.m. to 1 a.m. The service point at Länsiterminaali is open from Saturday 29 December 2001 through Monday 31 December 2001 at 6.30 a.m. to 8 p.m. and on Tuesday, 1 January 2002, from 6.30 a.m. to 11.45 a.m. as well as from 3.45 p.m. to 8 p.m.
The exceptional arrangements are a result of a decision made by the European Central Bank and the Bank of Finland, according to which there will be no money traffic between the two banks on 31 December 2001. In addition to the Sampo Bank offices, the branches offering Sampo Insurance services are closed on 31 December 2001.
- Telephone Services of Retail Customers
The Call Center offers personal service on Saturday 29 December 2001 and Sunday 30 December 2001 between 10 a.m. and 6 p.m. On New Year's Eve 31 December 2001, personal service is offered between 7 a.m. and 6 p.m. On New Year's Day 1 January 2001, there is no personal service. On the aforementioned days, payment orders can be left with the Call Center, but the payments are not debited from the customer's account until the next banking day, i.e., on 2 January 2002.
The Insurance Call Center is open normally at the turn of the year: on New Year's Eve between 8 a.m. and 1 p.m. , closed on New Year's Day.
- Corporate Customer Call Center
The Payment Traffic's Customer Services serve corporate customers also at the turn of the year as normally on banking days (Thu - Fri 27-28 December and Wed - Fri 2-4 January) between 8 a.m. and 5 p.m. In addition, Euro information is provided on New Year's Eve, when Payment Traffic's Customer Services serve between 8 a.m. and 1 p.m. at tel. +358 600 155 22 (EUR 1.17/min + local network fee when calling within Finland). Our Sales Consultants also serve during those hours at +358 106 6060 (local network fee throughout the country).
Web Bank and Payment and Cash ATMs
Apart from the interruption due to the Euro conversion, Sampo's Web Bank and Payment and Cash ATMs operate as usual at the turn of the year. During the interruption on 30 December 2001 between 0.00 midnight and 12 noon, Sampo's Web Bank services are not available.
For further information, please contact:
Olavi Luukkonen, EMU Co-ordinator, tel. +358 40 548 4660