Sampo plc is committed to making its website accessible in accordance with the Act on the provision of digital services 306/2019.


This accessibility statement applies to the website.

Compliance status

The website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and the exemptions listed below. The site will be further developed to improve the accessibility.

Non-accessible content

The content listed below is partially or fully non-accessible:


  • Contrasts: The contrasts of some texts and the graphic elements do not meet the criteria. (WCAG 1.4.3, 1.4.11)
  • Use of colour: In some charts and graphs only colour is used to distinguish visual elements from each other. (WCAG 1.4.1)
  • Images of text: Some images contain practically only text and no text alternatives have been defined. (WCAG 1.1.1, 1.4.5)


  • Tables: The column and row headings in HTML tables are not marked programmatically. In addition, some tables are presented only as an image and some tables are not programmatically tables. (WCAG 1.3.1, 1.3.2)
  • Text alternatives: All the visual elements, images and graphs of the website do not have proper text alternatives. (WCAG 1.1.1, 2.4.4, 2.5.3)

Element specific findings

  • Iframe elements: Numerous iframe elements contain third-party content that has several accessibility issues: not all elements can be accessed with the keyboard, charts and graphics are not readable with screen readers, text that appears on mouse hover cannot be closed without moving the pointer, most interface elements are customised and lack names, states, roles, and necessary event handlers, language is not defined, text alternatives have issues, not all tables are programmatically marked up as tables, and there are issues with reading order of some tables, not all labels are programmatically associated with form controls, and there are some issues with contrast between text and backgrounds. (WCAG 1.1.1, 1.3.1, 1.3.2, 1.4.3, 1.4.13, 2.1.1, 2.4.7, 3.1.1, 4.1.2, 4.1.3)
  • Scrollable tables: Some custom scrollable tables are missing the necessary roles for screen readers to understand the structure of rows, row and column headers, and cells. (WCAG 1.3.1, 1.3.2, 2.4.4, 4.1.2)
  • Main menu: The main menu implemented as a fly-out menu is located at the end of the page in the tabbing order. The nested list structure of the fly-out menu levels has some issues, and there is no feedback provided to screen reader users when expanding the fly-out menu levels. The button that expands the collapsed fly-out menu level cannot be used with the keyboard. The current location of the user in the menu is not programmatically highlighted, and the fly-out menu levels cannot be closed with the keyboard. (WCAG 1.1.1, 1.3.2, 2.1.1, 2.4.3, 4.1.2)
  • Mobile menu: The mobile menu is located at the end of the page in the tabbing order, the state of the menu button (open / closed) is not communicated programmatically, the menu is not immediately after the menu button in the tabbing and reading order, when the menu is open the keyboard focus may escape to the underlying page, the keyboard focus is not programmatically moved when moving to a new view, the third-level arrows of the menu have a keyboard trap, list item structure is not programmatically determined in the menu. (WCAG 1.3.1, 1.3.2, 2.1.2, 2.4.3, 2.4.7, 4.1.2, 4.1.3)
  • Tabs: Some tab implementations are presented as regular links, which do not convey their purpose and state to screen reader users. In addition, there are some errors in the tabs that affect logical keyboard usage. (WCAG 4.1.1, 4.1.2)
  • Content selection elements: On several different pages, the content selection element functions as a dropdown menu, but it is not programmatically a dropdown menu. The element is presented as a regular link and it lacks the necessary roles and states. (WCAG 1.3.1, 4.1.2)
  • Accordion elements: Not all accordion elements are programmed correctly. Some lack the necessary states (open / closed), and in the majority of accordions the content is not connected to the element programmatically. (WCAG 1.3.1, 4.1.2)

Audio and video

  • Video accessibility: The website contains videos without captions. Additionally, there are links on the website that lead to a separate video service for Sampo, and these videos have deficiencies in captioning and audio description. (WCAG 1.2.1, 1.2.2, 1.2.3, 1.2.5)

PDF files

  • PDF files: The PDF files of the website have numerous accessibility issues. Some of the documents lack tags, bookmarks are missing, images and charts do not have text alternatives and are not presented in an alternative accessible format, headings are not marked up with heading styles, tables are not marked up with table elements or their header cells are not defined correctly, reading order is not defined or has some deficiencies, language of the document is not specified, document titles are not set to display, decorative images are not programmatically marked as such, some contrasts between text and background are insufficient, and in some charts, colour is the only way to distinguish data from each other. (WCAG 1.1.1, 1.3.1, 1.4.1, 1.4.3, 1.4.5, 2.1.1, 2.4.1, 2.4.2, 2.4.5, 2.4.6, 3.1.1)

Preparation of this accessibility statement

This statement was prepared on 12 April 2023 and it was last updated on 24 January 2024.

The method used to prepare the statement is an actual evaluation of the website's compliance with the requirements of Directive (EU) 2016/2102, carried out by a third party, Eficode Oy.

Feedback and contact information

If you notice any accessibility issues on the website, please send feedback to us, i.e. the site administrator, Sampo plc's Communications, by e-mail: It may take us up to 14 days to reply.