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Stakeholder Engagement and dialogue

Materiality

Stakeholder engagement helps the Sampo Group companies to proactively consider the needs and wishes of their stakeholders. By focusing on stakeholder engagement and dialogue, the Group companies can mitigate potential risks, including uncertainty and dissatisfaction of its key stakeholder groups. Stakeholder engagement can help the Sampo Group companies foster their reputation, trust, and buy-in for the companies’ key initiatives.

In addition, the Group companies consider stakeholder engagement and dialogue as a valuable source of information. The different stakeholders are experts in their own fields and can offer knowledge and expertise for the purposes of the Group. When relevant, the Group companies can also offer their time and expertise to support the stakeholders.

Group-level approach

Sampo Group’s primary stakeholder groups are investors, customers, employees, suppliers and other business partners, and local communities. Each primary stakeholder group has several subcategories.

The Group companies engage with their stakeholders on multiple topics. The intention is to engage in activities and dialogue that are best aligned with the purposes of each individual Group company and its stakeholders.

Group goals and ambitions

The aim of stakeholder engagement is to build trust between the Group companies and their stakeholders and to seek common benefits.


Stakeholder engagement and dialogue, Sampo Group

Key stakeholder groups Forum for dialogue Examples of discussion topics

Investors (current and potential shareholders and debt investors)

  • Annual General Meeting (AGM)

  • Capital Markets Day (CMD)

  • Roadshows

  • Virtual and face-to-face meetings

  • Seminars
  • Financial performance

  • Strategy

  • Climate change

  • Regulatory development

  • Remuneration

  • Responsible investment

  • Ambition on sustainability

Customers
  • Regular customer contact points (e.g., website, chat, contact centre)

  • Virtual and face-to-face meetings

  • Customer satisfaction surveys

  • Customer feedback channels

  • Consumer ombudsman

  • Events

  • Company publications (e.g., magazines)
  • Product and service quality

  • Loss prevention and claims handling

  • Ambition on sustainability

  • Market situation in general

  • Investment management and responsible investment

  • Personal risk insurance

  • Reward and compensation services and products

Employees
  • Performance appraisals and dialogue with superiors

  • Employee engagement surveys

  • Work environment councils

  • Meetings with union and employee representatives

  • Employee representation and consultation forums

  • Employee roadshows

  • Social events
  • Financial performance

  • Non-discrimination

  • Diversity and inclusion

  • Change in Group structure

  • Personnel surveys

  • Performance and development plans

Suppliers and other business partners (e.g., analysts, rating agencies)

  • Virtual and face-to-face meetings

  • Events

  • Company publications (e.g., magazines)
  • Financial performance

  • Supply chain management (e.g., targets, performance)

  • Change in Group structure

  • Future plans

  • Products and services

Local communities (e.g., regulators, supervisors, industry associations, educational institutions, NGOs, general public, and the media)
  • Virtual and face-to-face meetings

  • Events

  • Company publications (e.g., magazines)
  • Financial performance

  • Regulatory development

  • Ambition on sustainability

  • Climate change

  • Investment management and responsible investment

  • Rewards and responsible remuneration

Updated 21 Apr 2022