Sustainability programme

Sampo Group has a sustainability programme, which drives group-level sustainability work. The programme consists of five strategic sustainability themes: Business management and practices, Corporate culture, Investment management and operations, Products and services, and Communities. Under each theme the most material sustainability topics have been identified using materiality analysis. The selected material topics include areas that are especially important to a company operating in the insurance industry. In addition, they link to Sampo Group’s overall business and are seen as important by the Group’s various stakeholders.

Representatives from all Sampo Group companies have been involved in drafting the programme and analysing the material topics. In addition, regulatory requirements regarding current and future sustainability reporting, feedback from investors and personnel, industry best practices, relevant reporting frameworks (e.g., the GRI Standards, the TCFD), and the views of various ESG rating agencies have been taken into account. The sustainability programme also links the Group’s sustainability work to UN Sustainable Development Goals, most notably the goals 3, 5, 8, 12, and 13.

The sustainability programme is intended as a common tool and guideline for the Group companies’ sustainability organisations. The programme evolves, as common projects are completed and targets reached, or new priorities emerge. Every three years the programme undergoes a bigger update.

All themes and topics of Sampo Group’s current sustainability programme are presented in the tables below. The tables also show the most material goals and indicators which are chosen to monitor the Group’s performance against each goal.

Objective: Sampo Group ensures sustainability in governance and business operations.

Material topics	Main goals	Indicators monitored at the group level
Anti-corruption and bribery	Sampo Group To promote zero tolerance towards corruption and bribery	Sampo Group Incidents related to corruption and bribery
Anti-money laundering and counter-terrorist financing	Sampo Group To promote zero tolerance toward money laundering and terrorist financing	Sampo Group Suspicions (i.e. suspicions related to customer transactions) related to money laundering and terrorist financing
Data Privacy	Sampo Group To protect employees, customers, and other stakeholders’ personal data	Sampo Group Requests and complaints from data subjects and authorities Data breaches
Information security and cybersecurity	Sampo Group To protect all types and forms of information according to its sensitivity and importance	Sampo Group Major information security incidents
Human rights and labour practices	Sampo Group To respect and protect human rights throughout the group’s operations	Sampo Group Internal human rights incidents Discrimination and harassment incidents Employees covered by collective bargaining agreements
Environmental impacts of group operations	Sampo Group The reduce the environmental and climate impacts of the group’s operations If To set science-based climate targets for own operations approved by the SBTi by October 2023 To reduce business travel (number of flights) by 50% in 2022 and 2023 compared to 2019 Topdanmark To become carbon neutral in 2023 (scope: operation of buildings, company transport and air transport) To set science-based climate targets for own operations approved by the SBTi by June 2024 To reduce the use of single-use plastic items by 70% and paper by 50% by 2025 Hastings To set science-based climate targets for own operations approved by the SBTi by September 2024	Sampo Group GHG emissions (Scope 1, 2 and 3) If The reduction of business travel Topdanmark The reduction of GHG emissions The reduction of single-use plastic items and paper

Material topics

Main goals

Indicators monitored at the group level

Anti-corruption and bribery

Sampo Group

To promote zero tolerance towards corruption and bribery

Sampo Group

Incidents related to corruption and bribery

Anti-money laundering and counter-terrorist financing

Sampo Group

To promote zero tolerance toward money laundering and terrorist financing

Sampo Group

Suspicions (i.e. suspicions related to customer transactions) related to money laundering and terrorist financing

Data Privacy

Sampo Group

To protect employees, customers, and other stakeholders’ personal data

Sampo Group

Requests and complaints from data subjects and authorities
Data breaches

Information security and cybersecurity

Sampo Group

To protect all types and forms of information according to its sensitivity and importance

Sampo Group

Major information security incidents

Human rights and labour practices

Sampo Group

To respect and protect human rights throughout the group’s operations

Sampo Group

Internal human rights incidents
Discrimination and harassment incidents
Employees covered by collective bargaining agreements

Environmental impacts of group operations

Sampo Group

The reduce the environmental and climate impacts of the group’s operations

To set science-based climate targets for own operations approved by the SBTi by October 2023
To reduce business travel (number of flights) by 50% in 2022 and 2023 compared to 2019

Topdanmark

To become carbon neutral in 2023 (scope: operation of buildings, company transport and air transport)
To set science-based climate targets for own operations approved by the SBTi by June 2024
To reduce the use of single-use plastic items by 70% and paper by 50% by 2025

Hastings

To set science-based climate targets for own operations approved by the SBTi by September 2024

Sampo Group

GHG emissions (Scope 1, 2 and 3)

The reduction of business travel

Topdanmark

The reduction of GHG emissions
The reduction of single-use plastic items and paper

Objective: Sampo Group provides a non-discriminatory corporate culture promoting employee well-being, diversity and inclusion, and professional development. Sampo Group’s corporate culture and employer image attract and retain talent.

Material topics	Main goals	Indicators monitored at the group level
Empowering working environment	Sampo Group To ensure that employee turnover is at a healthy level If To have employee turnover below 12% To have eNPS at 50 or above Topdanmark To have employee turnover at industry level (Denmark) or below To maintain at least 79 points in the employee engagement survey until 2025 Hastings To maintain at least 73% in the full year Your Voice survey	Sampo Group Employee turnover by company, binary gender, age group, and country If eNPS Topdanmark Results of the employee engagement survey Hastings Results of the Your Voice survey
Diversity, equity, and inclusion	Sampo Group To seek diversity and inclusion among employees and management If At least 85% of employees agreeing with the statements related to inclusion in the employee survey To increase diversity in management teams by 30% by 2026 To have binary gender representation of 50/50 (+/- 5 percentage points) for both employees and leaders Topdanmark At least two of each gender among the AGM elected members of the Board of Directors On average, a maximum of 60% of one gender at all management levels A maximum of 60% of one gender in succession planning Hastings To be recognised in the Inclusive Top 50 UK Employers list Sampo plc To have at least 37.5% of both women and men in the Board of Directors	If The share of employees agreeing with the statements related to inclusion in the employee survey The increase of diversity in management teams The ratio of women/men for employees and leaders Topdanmark The share of different genders at the Board of Directors The share of different genders at all levels of management The share of different genders in succession planning Hastings Company ranking in the Inclusive Top 50 UK Employers list Sampo plc The share of women and men in the Board of Directors
Health and well-being	Sampo Group To achieve a low level of absence due to illness If Absence due to illness at or below 3% Topdanmark Absence due to illness below the average for the insurance industry (Denmark)	Sampo Group Absence due to illness by company and country
Competence development	Sampo Group To have employees’ skills and behaviours in line with the company’s goals and provide a competitive advantage	Sampo Group Average training costs per employee by company and country
Remuneration	Sampo Group To safeguard the long-term financial stability and value creation of Sampo Group and comply with regulatory and ethical standards	Sampo Group Average employee remuneration Average remuneration by binary gender and country Average employee remuneration vs. Group CEO remuneration.

Material topics

Main goals

Indicators monitored at the group level

Empowering working environment

Sampo Group

To ensure that employee turnover is at a healthy level

To have employee turnover below 12%
To have eNPS at 50 or above

Topdanmark

To have employee turnover at industry level (Denmark) or below
To maintain at least 79 points in the employee engagement survey until 2025

Hastings

To maintain at least 73% in the full year Your Voice survey

Sampo Group

Employee turnover by company, binary gender, age group, and country

eNPS

Topdanmark

Results of the employee engagement survey

Hastings

Results of the Your Voice survey

Diversity, equity, and inclusion

Sampo Group

To seek diversity and inclusion among employees and management

At least 85% of employees agreeing with the statements related to inclusion in the employee survey
To increase diversity in management teams by 30% by 2026
To have binary gender representation of 50/50 (+/- 5 percentage points) for both employees and leaders

Topdanmark

At least two of each gender among the AGM elected members of the Board of Directors
On average, a maximum of 60% of one gender at all management levels
A maximum of 60% of one gender in succession planning

Hastings

To be recognised in the Inclusive Top 50 UK Employers list

Sampo plc

To have at least 37.5% of both women and men in the Board of Directors

The share of employees agreeing with the statements related to inclusion in the employee survey
The increase of diversity in management teams
The ratio of women/men for employees and leaders

Topdanmark

The share of different genders at the Board of Directors
The share of different genders at all levels of management
The share of different genders in succession planning

Hastings

Company ranking in the Inclusive Top 50 UK Employers list

Sampo plc

The share of women and men in the Board of Directors

Health and well-being

Sampo Group

To achieve a low level of absence due to illness

Absence due to illness at or below 3%

Topdanmark

Absence due to illness below the average for the insurance industry (Denmark)

Sampo Group

Absence due to illness by company and country

Competence development

Sampo Group

To have employees’ skills and behaviours in line with the company’s goals and provide a competitive advantage

Sampo Group

Average training costs per employee by company and country

Remuneration

Sampo Group

To safeguard the long-term financial stability and value creation of Sampo Group and comply with regulatory and ethical standards

Sampo Group

Average employee remuneration
Average remuneration by binary gender and country
Average employee remuneration vs. Group CEO remuneration.

Objective: Sampo Group integrates ESG criteria (including climate change) into its investment management and operations across asset classes.

Material topics	Main goals	Indicators monitored at the group level
Responsible investment strategies across asset classes	Sampo Group To ensure suitable responsible investment strategies and approaches for the Group companies’ purposes Hastings To maintain an average ESG rating of A on its fixed income portfolio, based on MSCI ratings (scale CCC–AAA)	If and Sampo plc Investments according to the ESG risk categories Investments in sensitive sectors Investments in companies with norms violations The number of pooled engagements The number of AGMs participated in External asset managers that have signed the PRI and are members of the UN Global Compact Topdanmark ESG risk rating (average weighted ESG risk rating based on the service provider’s analysis) Investments in controversial sectors Hastings Average MSCI ESG rating Investments in sensitive sectors Investments in companies with norms violations External asset managers that have signed the PRI
Carbon footprint and climate impact of investments	Sampo Group To support limiting temperature rises to well below 2°C (the Paris Climate Agreement) If To set science-based climate targets for investments approved by the SBTi by October 2023 Topdanmark To set science-based climate targets for investments approved by the SBTi by June 2024 Hastings To set science-based climate targets for investments approved by the SBTi by September 2024 To reduce the carbon intensity of the investment portfolio by 50% by 2030 and to have a net-zero portfolio by 2050	Sampo Group Carbon footprint of direct equity and fixed income investments Climate impact assessment of direct equity and fixed income investments Hastings Carbon intensity of the investment portfolio

Material topics

Main goals

Indicators monitored at the group level

Responsible investment strategies across asset classes

Sampo Group

To ensure suitable responsible investment strategies and approaches for the Group companies’ purposes

Hastings

To maintain an average ESG rating of A on its fixed income portfolio, based on MSCI ratings (scale CCC–AAA)

If and Sampo plc

Investments according to the ESG risk categories
Investments in sensitive sectors
Investments in companies with norms violations
The number of pooled engagements
The number of AGMs participated in
External asset managers that have signed the PRI and are members of the UN Global Compact

Topdanmark

ESG risk rating (average weighted ESG risk rating based on the service provider’s analysis)
Investments in controversial sectors

Hastings

Average MSCI ESG rating
Investments in sensitive sectors
Investments in companies with norms violations
External asset managers that have signed the PRI

Carbon footprint and climate impact of investments

Sampo Group

To support limiting temperature rises to well below 2°C (the Paris Climate Agreement)

To set science-based climate targets for investments approved by the SBTi by October 2023

Topdanmark

To set science-based climate targets for investments approved by the SBTi by June 2024

Hastings

To set science-based climate targets for investments approved by the SBTi by September 2024
To reduce the carbon intensity of the investment portfolio by 50% by 2030 and to have a net-zero portfolio by 2050

Sampo Group

Carbon footprint of direct equity and fixed income investments
Climate impact assessment of direct equity and fixed income investments

Hastings

Carbon intensity of the investment portfolio

Objective: Sampo Group integrates ESG criteria (including climate change) into its insurance underwriting and supply chain management.

Material topics	Main goals	Indicators monitored at the group level
Sustainable underwriting	Sampo Group To integrate ESG criteria into product and service offering and insurance underwriting Topdanmark To introduce five new products, insurance coverages, or services that support customers in GHG reduction and other sustainable choices by 2025	If Corporate clients assessed for ESG reasons Cases sent to the internal ESG team for referral Topdanmark Corporate clients with ESG issues or violations of the UN Global Compact Corporate clients on internal watchlist
Sustainable supply chain management	Sampo Group To ensure high standards across supply chains If To reach expected levels of plastic repairs and used parts Topdanmark To screen all critical suppliers for ESG risks, compliance, and performance in relation to sustainability by 2025 To integrate Code of Conduct into all new supplier contracts in 2025 To increase the share of bumper repairs by 2025 To increase the share of repair of windscreens to 45% by 2025 To increase the share of used spare parts to 4% by 2025 To maintain the share of repair of phones, computers, and tablets at 72% by 2025	If Suppliers that have signed the Supplier Code of Conduct Materials reused in vehicle repairs Topdanmark Suppliers that are screened for ESG Contracts with an integrated Code of Conduct Bumpers and windscreens that are repaired Used spare parts Phones, computers, and tablets that are repaired
Sustainable sales and marketing practices	Sampo Group To act in the best interests of customers using sustainable sales and marketing practices	If Complaints to the internal customer ombudsman Cases at the external complaints board Topdanmark Cases at the external complaints board Hastings Cases at the external complaints board
Customer satisfaction	Sampo Group To deliver an excellent customer experience. If To have tNPS (BA Private) 62 in 2022 and 2023 Topdanmark To have tNPS 70 in 2025 Hastings To have NPS 55 in 2022 and 58 in 2024	If Transactional Net Promoter Score (tNPS) Topdanmark Transactional Net Promoter Score (tNPS) Hastings Net Promoter Score (NPS)

Material topics

Main goals

Indicators monitored at the group level

Sustainable underwriting

Sampo Group

To integrate ESG criteria into product and service offering and insurance underwriting

Topdanmark

To introduce five new products, insurance coverages, or services that support customers in GHG reduction and other sustainable choices by 2025

Corporate clients assessed for ESG reasons
Cases sent to the internal ESG team for referral

Topdanmark

Corporate clients with ESG issues or violations of the UN Global Compact
Corporate clients on internal watchlist

Sustainable supply chain management

Sampo Group

To ensure high standards across supply chains

To reach expected levels of plastic repairs and used parts

Topdanmark

To screen all critical suppliers for ESG risks, compliance, and performance in relation to sustainability by 2025
To integrate Code of Conduct into all new supplier contracts in 2025
To increase the share of bumper repairs by 2025
To increase the share of repair of windscreens to 45% by 2025
To increase the share of used spare parts to 4% by 2025
To maintain the share of repair of phones, computers, and tablets at 72% by 2025

Suppliers that have signed the Supplier Code of Conduct
Materials reused in vehicle repairs

Topdanmark

Suppliers that are screened for ESG
Contracts with an integrated Code of Conduct
Bumpers and windscreens that are repaired
Used spare parts
Phones, computers, and tablets that are repaired

Sustainable sales and marketing practices

Sampo Group

To act in the best interests of customers using sustainable sales and marketing practices

Complaints to the internal customer ombudsman
Cases at the external complaints board

Topdanmark

Cases at the external complaints board

Hastings

Cases at the external complaints board

Customer satisfaction

Sampo Group

To deliver an excellent customer experience.

To have tNPS (BA Private) 62 in 2022 and 2023

Topdanmark

To have tNPS 70 in 2025

Hastings

To have NPS 55 in 2022 and 58 in 2024

Transactional Net Promoter Score (tNPS)

Topdanmark

Transactional Net Promoter Score (tNPS)

Hastings

Net Promoter Score (NPS)

Objective: Sampo Group provides safety, well-being, and financial security in the society.

Material topics	Main goals	Indicators monitored at the group level
Stakeholder engagement	Sampo Group To engage with stakeholders	Sampo Group Forums for dialogue and discussion topics
Donations and other humanitarian efforts	Sampo Group To take part in humanitarian efforts	Sampo Group The amount of donations
Tax footprint	Sampo Group To be a responsible taxpayer	Sampo Group Taxes payable and collected by company and country and tax rates

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