Sustainability programme

Sampo Group has a sustainability programme, which drives group-level sustainability work. The programme consists of five strategic sustainability themes: Business management and practices, Corporate culture, Investment management and operations, Products and services, and Communities. Under each theme the most material sustainability topics have been identified using materiality analysis. In addition, the programme was prepared to highlight the business rationale behind the sustainability work.

Representatives from all Sampo Group companies have been involved in drafting the programme and analysing the material topics. In addition, regulatory requirements regarding current and future sustainability reporting, industry best practices, relevant reporting frameworks (e.g., the GRI Standards, the TCFD), and the views of various ESG rating agencies have been taken into account. Sustainability programme also links the Group’s sustainability work to UN Sustainable Development Goals, most notably the goals 3, 5, 8, 12, and 13.

The sustainability programme is intended as a common tool and guideline for the Group companies’ sustainability organisations. The programme evolves, as common projects are completed and targets reached, or new priorities emerge. Every three years the programme undergoes a bigger update.

All themes and topics of Sampo Group’s current sustainability programme are presented in the tables below. The tables also show the most material goals and indicators which are chosen to monitor the Group’s performance against each goal.

Objective: Sampo Group ensures sustainability in governance and business operations.

Material topics Goals Indicators monitored on group level
Anti-corruption and bribery

Sampo Group

  • To promote zero tolerance towards corruption and bribery

Sampo Group

  • Incidents related to corruption and bribery
Anti-money laundering and counter-terrorist financing

Sampo Group

  • To promote zero tolerance toward money laundering and terrorist financing

Sampo Group

  • Suspicions (i.e. suspicions related to customer transactions) related to money laundering and terrorist financing
  • Internal irregularities related to money laundering and terrorist financing
Data Privacy

Sampo Group

  • To protect employees, customers, and other stakeholders’ personal data

Sampo Group

  • Requests and complaints from data subjects and authorities
  • Data breaches
Information security and cybersecurity

Sampo Group

  • To protect all types and forms of information according to its sensitivity and importance

Sampo Group

  • Major information security incidents
Human rights and labour practices

Sampo Group

  • To respect and protect human rights throughout the Group’s operations

Sampo Group

  • Internal human rights incidents
  • Discrimination incidents
  • Share of employees covered by collective bargaining agreements
Environmental impacts of group operations

Sampo Group

  • The reduce the environmental and climate impacts of the Group’s own operations

If

  • To set science-based climate targets for own operations approved by the Science Based Targets initiative (SBTi) by October 2023
  • To reduce business travel by 50% in 2022 (baseline 2019)

Topdanmark

  • To set science-based climate targets for own operations approved by the SBTi by June 2024
  • To reduce GHG emissions with at least 70% (baseline 2019) and compensate for the remaining via relevant climate quotas

Hastings

  • To set science-based climate targets for own operations approved by the SBTi by September 2024
  • To reduce carbon footprint of own operations by 50% at the end of 2023 (baseline 2019)

Sampo Group

  • GHG emissions (Scope 1, 2 and 3)

If

  • The reduction of business travel

Topdanmark

  • The reduction of GHG emissions

Hastings

  • The carbon footprint of own operations

 

Objective: Sampo Group provides a non-discriminatory corporate culture promoting employee well-being, diversity and inclusion, and professional development. Sampo Group’s corporate culture and employer image attract and retain talent.

Material topics Goals Indicators monitored on group level
Empowering working environment

Sampo Group

  • To ensure that employee turnover is at a healthy level

If

  • To have employee turnover below 12%
  • To have eNPS above 50

Topdanmark

  • To have employee turnover at industry level (Denmark) or below
  • To maintain at least 79 points in the well-being and engagement survey until 2025

Hastings

  • To maintain at least 73% in the full year Your Voice survey

Sampo Group

  • Employee turnover by company, binary gender, age group, and country

If

  • eNPS

Topdanmark

  • Survey on well-being and commitment

Hastings

  • Your Voice survey

Mandatum

  • eNPS
Diversity, equity, and inclusion

Sampo Group

  • To seek diversity and inclusion among employees and management

If

  • At least 85% of employees agreeing or strongly agreeing with the statements related to inclusion in the employee survey
  • To increase diversity in management teams by 30% by 2026
  • To have binary gender representation of 50/50 (+/- 5 percentage points) for both employees and leaders

Topdanmark

  • At least two of each gender among the AGM elected members of the Board of Directors
  • On average, a maximum of 60% of one gender at all management levels in 2025
  • A maximum of 60% of one gender in succession planning in 2025

Hastings

  • To be recognised in the Inclusive Top 50 UK Employers list

Mandatum

  • To have a minimum of 40% of women and men at all levels of management

Sampo plc

  • To have at least 37.5% of both women and men in the Board of Directors

If

  • The share of employees agreeing or strongly agreeing with the statements related to inclusion in the employee survey
  • The increase of diversity in management teams
  • The ratio of women/men for employees and leaders

Topdanmark

  • The share of different genders at the Board of Directors
  • The share of different genders at all levels of management
  • The share of different genders in succession planning

Hastings

  • Company ranking in the Inclusive Top 50 UK Employers list

Mandatum

  • The share of women and men at all levels of management

Sampo plc

  • The share of women and men in the Board of Directors
Health and well-being

Sampo Group

  • To achieve a low level of absence due to illness

If

  • Absence due to illness below 3%

Topdanmark

  • Absence due to illness below the average for the insurance industry (Denmark)

Sampo Group

  • Absence due to illness by company and country
Competence development

Sampo Group

  • To have employees’ skills and behaviours in line with the company’s goals and provide a competitive advantage

Sampo Group

  • Training costs per employee by company and country
Remuneration

Sampo Group

  • To safeguard the long-term financial stability and value creation of Sampo Group and comply with regulatory and ethical standards

 

Sampo Group

  • Average employee remuneration
  • Average remuneration by binary gender and country
  • Average employee remuneration vs. Group CEO remuneration.

Objective: Sampo Group integrates ESG criteria (including climate change) into its investment management and operations across asset classes.

Material topics Goals Indicators monitored on group level
Responsible investment strategies across asset classes

Sampo Group

  • To ensure suitable responsible investment strategies and approaches for the Group companies’ purposes

Topdanmark

  • All residential properties to let built in 2019 and after should have a minimum of DGNB Gold certification or similar

Hastings

  • To maintain an average ESG rating of “A” on its fixed income portfolio, based on MSCI ratings (scale CCC–AAA)

Mandatum (direct real estate investments)

  • Reduce water consumption by 10 per cent (2018–2022)
  • Achieve carbon neutrality regarding the properties’ own energy consumption (2019–2025)
  • Reach a recycling rate of 55 per cent (2020–2025)
  • Reduce energy consumption by 20 per cent (2015–2025)
  • Get four stars from GRESB reporting (2020–2025)

 

If, Mandatum, and Sampo plc

  • The share of investments according to the ESG risk categories
  • The share of investments in sensitive sectors
  • The share of investments in companies with norms violations
  • The number of pooled engagements
  • The number of AGMs participated
  • The share of external asset managers that have signed the PRI and are members of the Global Compact

Topdanmark

  • ESG risk rating (average weighted ESG risk rating based on the service provider’s analysis)
  • Investments in controversial sectors
  • The share of investments in companies with norms violations
  • The number of AGMs where the company voted
  • The number of companies with dialogue on ESG risks
  • The share of residential properties to let with required certification

Hastings

  • Average MSCI ESG rating
  • Investments in sensitive sectors
  • The share of investments in companies with norms violations

Mandatum (direct real estate investments)

  • Decrease in water and energy consumption
  • GHG emissions of properties’ own energy consumption
  • Recycling rate
  • The number of GRESB stars
Carbon footprint and climate impact of investments

Sampo Group

  • To support limiting temperature rises to well below 2°C (the Paris Climate Agreement)

If

  • To set science-based climate targets for investments approved by the SBTi by October 2023

Topdanmark

  • To set science-based climate targets for investments approved by the SBTi by June 2024

Hastings

  • To set science-based climate targets for investments approved by the SBTi by September 2024
  • To reduce the carbon intensity of the investment portfolio by 50% by 2030 and to have a net-zero portfolio by 2050

Sampo Group

  • Carbon footprint of direct equity and fixed income investments

Hastings

  • Carbon intensit

Objective: Sampo Group integrates ESG criteria (including climate change) into its insurance underwriting and supply chain management.

Material topics Goals Indicators monitored on group level
Sustainable underwriting

Sampo Group

  • To integrate ESG criteria into insurance underwriting

If

  • The number of corporate clients assessed for ESG reasons
  • The number of cases sent to the ESG team for referral

Topdanmark

  • The number of customers with violations of the UN Global Compact
  • The number of customers on the internal watchlist
Sustainable supply chain management

Sampo Group

  • To ensure high standards across supply chains

If

  • To reach expected levels of plastic repairs and used parts

Topdanmark

  • To screen all critical suppliers for ESG risks, compliance, and performance in relation to sustainability by 2025
  • To integrate Code of Conduct into all new supplier contracts in 2025
  • 70% of all stock goods are labelled with a recognised ecolabel
  • To increase the percentage of repair of bumpers
  • To increase the percentage of repair of windscreens to 45%
  • To increase the percentage of used spare parts in Claims to 4%
  • To maintain the percentage of repair of phones, computers, and tablets at 72%

If

  • The amounts of materials reused in vehicle repairs

Topdanmark

  • The share of suppliers that are screened
  • The share of contracts with an integrated Code of Conduct
  • The share of stock goods with an ecolabel
  • The share of bumpers and windscreens that are repaired
  • The share of used parts in Claims
  • The share of phones, computers, and tablets that are repaired
Sustainable sales and marketing practices

Sampo Group

  • To act in the best interests of customers using sustainable sales and marketing practices

If

  • Number of complaints to internal customer ombudsman
  • Number of cases at external complaint boards

Topdanmark

  • Number of cases at the external complaints board

Hastings

  • Number of cases at the Financial Ombudsman Service (FOS)

Mandatum

  • Number of cases at the external complaints board
Customer satisfaction

Sampo Group

  • To deliver an excellent customer experience.

If

  • To improve tNPS (BA Private)

Topdanmark

  • To have tNPS (contact by phone and digital self-service) 70 in 2025

Hastings

  • To have NPS 55 in 2022

Mandatum

  • To have NPS 65–70 in 2022

If

  • Transactional Net Promoter Score (tNPS)

Topdanmark

  • Transactional Net Promoter Score (tNPS)

Hastings

  • Net Promoter Score (NPS)

Mandatum

  • Net Promoter Score (NPS)

Objective: Sampo Group provides safety, well-being, and financial security in the society.  

Material topics Goals Indicators monitored on group level
Stakeholder engagement

Sampo Group

  • To engage with stakeholders

Sampo Group

  • Forums for dialogue and discussion topics
Donations and other humanitarian efforts

Sampo Group

  • To take part in humanitarian efforts

 

Sampo Group

  • The amount of donations

 
Tax footprint

Sampo Group

  • To be a responsible taxpayer

 

Sampo Group

  • Taxes payable and collected and tax rates

 

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